Terms and Conditions

Our Terms and Conditions

Terms and Conditions fot Tiago Business Systems Ltd

Definitions

“The Supplier” means Tiago Business Systems Ltd.  A company registered in England and Wales with company number 6920656.

“The Buyer” means any individual, organisation or company purchasing goods or services supplied by Tiago Business Systems Ltd.

Applicable Conditions

Unless otherwise agreed in writing, the conditions laid out below shall prevail over any conditions stipulated by The Buyer.

Contact Details

The Buyer undertakes to keep The Supplier informed of their latest contact information, including email address, telephone numbers and postal address.

Payment for Website Development Services

  • All website development work will be billed separately.
  • Hosting and email services can either be paid yearly in advance or monthly by standing order in advance. The minimum term for hosting is 12-months.
  • Other services, such as licences and domain renewals will be billed as necessary. This is normally yearly.

The Buyer agrees to supply payment as invoiced for the services received from The Supplier. Unless otherwise agreed in writing, The Supplier’s trading terms for payment are 14 days from date of invoice.

The Buyer agrees that they will continue to pay for the above services until they notify The Supplier of their desire to cancel any or all of the services received.

Late Payments

If any sum due to The Supplier remains unpaid or is in arrears for a period that The Supplier considers to be excessive, and after The Supplier has posted a final notification to the postal address The Buyer has registered with The Supplier, The Supplier reserves the right to:

  • Take legal action to recover payment.
  • Suspend all services provided to The Buyer by The Supplier.

Completion of a Website Development Project

The Supplier will notify The Buyer when the project is completed. The Buyer should review the finished website and notify The Supplier within 28 days of any amendments that may be required, otherwise the project will be considered as being complete.

Domain Name Transfer

The Supplier will undertake the transfer of The Buyer’s domain name to a different registrar, if instructed by The Buyer to do so. The Supplier may charge an additional fee to cover the administration cost.

The Supplier reserves the right not to transfer a domain names whilst any payments is outstanding on The Buyer’s account.

Website Transfer

The Supplier will provide The Buyer with a zip file of information, should The Buyer wish to transfer their website to another party. The Supplier reserves the right not to provide this file whilst any payments is outstanding on The Buyer’s account.

Cancellation

The Buyer may cancel any service provided by The Supplier at any time. However, The Buyer must give the Supplier 28-days’ notice and pay:

  • For any part-completed work already at the time of the cancellation, which will be itemise in a separate invoice. Previously paid milestones are non-refundable.
  • Any outstanding amount due during those 28-days.

Refusal or discontinuance of service

The Supplier reserves the right to refuse or discontinue service with any  individual, organisation or company. In the event that The Supplier declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded to The Buyer.

Security of Content Management System

The Buyer must ensure that password confidentially is maintained. The Supplier cannot be held liable for breaches in security arising from the default of The Buyer.

Faults

The Supplier cannot guarantee that the service, when delivered by the internet, will never be interrupted or fault free.

However, The Supplier will make every reasonable effort to ensure that The Buyer receives the best possible service and all reported faults will be corrected as soon as is reasonably possible.

Limitation of Liability

The liability of The Supplier to The Buyer is limited to the correction of any fault under the direct control of The Supplier as soon as is reasonably practical.

If fault cannot be corrected then the total liability of The Supplier is limited to twice the amount paid by The Buyer to The Supplier (excluding VAT) during the preceding 12 month period.

The Supplier will have no liability in the event of negligence from The Buyer.

The Supplier will not be liable to The Buyer in contract, tort or otherwise for any indirect or consequential loss or damage, including without limitation, any damages for loss of profit, loss of business, loss of contract,  loss of life, loss of equipment, personal injury, depletion of goodwill or otherwise.

Governing Law

These conditions shall in all respects be construed and operated as an English contract, conform to and be governed by English Law and be subject to the jurisdiction of the English Courts.

Force Majeure

The Supplier shall not be liable for any losses suffered by The Buyer for any unforeseen event beyond the reasonable control of The Supplier.

Such events may include, without limitation, any Act of God, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of The Supplier, explosion, flood, industrial disputes and the acts of other companies.

Notices of changes to our terms and conditions

The Supplier may change its Terms and Conditions from time to time.

The Supplier will notify the Buyer when a change occurs and the reason for that change. The Supplier’s terms and conditions will be held on its website.

Tiago Business Systems Limited - Terms and Conditions (May 2019)