ByTim Abbott

Cambodian Adventure

If I am being totally honest, I no longer enjoy flying. In my former life, too much time was spent travelling and it became a chore that still grates.  Often alone, I got to stay in some truly uninspiring hotels in some of the dullest industrial estates across Europe. Inevitably a trip would involve early starts and late finishes and I always seemed to be rushing to and from another airport.  I have spent countless hours in queues, waiting areas and airport lounges, trying to find the most comfortable spot for the wait ahead.  The only saving grace was that I became quite adept at airport ergonomics and finding short-cuts to ease the passage through, although I once got stuck in a broken lift with a Government minister, so it was a particularly slow passage on that day.

Long-haul trips were fortunately less frequent and the upgrade to business enabled the flight at least to be used more productive.  These days flights are for holidays only and an opportunity to explore new destinations, which is something we have always enjoyed.  Most of our trips are short-haul, but every-so-often, we convince ourselves that long-haul really is not that bad and head further afield.

For nearly twenty-years we have holidayed with Exodus Travels, who started life as a specialist provider of walking and trekking holidays but have now grown into a more rounded tour operator, although they still have adventure running through their DNA.  In all that time, we have been on countless trips, have had some wonderful times and have never had a bad experience. We have always seen the “real” country, not a prefabricated experience that attracts the masses. I will always remember sleeping against a damp Cuban wall with quite a few (rather large and loud) frogs croaking all night about 10cm from the end of my nose.  And the time we visited a house to a have coffee and sat down in the front rooms with the owner’s pigs.  Or when we were on the last trip to Lebanon, just after the Syrian civil war had started and witnessed the arrival of the first refugees.  I really hope the politics comes good in that area as it would be lovely to return to Beirut, although I suspect Syria and its former treasures will be off-limits during my lifetime.  Countless memories.

However, I am now getting slightly longer in the tooth and a bit more luxury is occasionally needed. Cambodia has been on the destination list for a while and Exodus, as ever, had the ideal trip – Cambodian Adventure.  We covered a lot of ground on this holiday and it was fascinating to see so many diverse parts of an amazing country as it rebuilds from the genocide of the Pol Pot era.

Battambang is an old French colonial town in north west of the Country and it is from here that this little story starts. Included in the itinerary was a cycle ride around Battambang and the surrounding countryside. The tour was led by Mony, a young man trying to find a way for himself and his company. To put things into perspective, Pol Pot murdered a third of the population and targeted the educated elite in order to create a new social order.  Put simply, the ideology sought to build a society around uneducated farm labourers. Think of the challenge faced by its citizens today, to rebuild an entire country where 70% of the population is under twenty-five and from a position where most of the infrastructure and people who knew how to work it had been destroyed.

Unsurprisingly, education is now highly prized in Cambodia as its people attempt to rebuild from such a disastrous and inhumane period.  From the evidence we saw, they are doing very well indeed, although the spectre of international politics is never far away.

Mony led his tour with aplomb. He was engaging and informative about the people and places we stopped at and there was always a new experience just around the next corner.   He was also forward looking and over lunch in a hut in a jungle clearing he talked about his business and plans for the future. He was responsible for marketing the business and was particularly interested in digital marketing and all the opportunities that this relatively new approach could bring to the company.   We struck up a conversation and I was able to explain my own journey and the resources that I had found useful to me. I promised that when I returned to the United Kingdom, I would send him my recommended reading list, which of course of did.

The first book I recommended was “How to get to the top of Google” by Tim Cameron-Kitchen and Exposure Ninja.  This is an extremely easy to read book that is packed full of practical tips on search engine optimisation.  Simply a must read!

The second book compliments the first perfectly. ‘Digital Marketing’ by Dave Chaffey and Fiona Ellis-Chadwick is an absolute masterclass on all things digital marketing and a book that we were encouraged to read at University.  It has now been fully updated and is an absolute gem.

Many email exchanges followed our return to Blighty and it soon became obvious that we would need to help Mony obtain the books.  We therefore purchased them and Exodus very kindly arranged shipment to their local office in the beautiful city of Siem Reap, a few hours drive from Battambang. We had heard stories of problems with the postal service whilst we were in country, so were very grateful to Exodus for their assistance.

As it turned out, this was the least of our worries!

Covid-19 struck and added to the complexities.  For a long time, we just did not know where the books were and it was only when Robyn, the extremely supportive Customer Operations Executive at Exodus, returned to work after furlough that we were able to establish that the books had reached Siem Reap.  Mony was then able to arrange for them to be delivered to his office in Battambang.  In total it had taken more than six months to get the books to Mony, but I am so glad that we were able to help him in a very small way. I have a feeling he will be very successful in the future.

If you have enjoyed reading this blog, please do consider visiting Cambodia.  Tourists bring in much needed revenue and it really is an amazing place with an assured warm welcome.  And if you are ever lucky enough to visit Battambang, be sure to say hello to Mony!

Useful links:

ByTim Abbott

My SEO Journey

Judging by the reaction when Jak, a friend from my University days, confirmed to the class that his literature review would be about search engine optimisation, it was clear to me that this is not only an interesting topic, but also a subject that is much written about.

It wasn’t long after that we had a dedicated SEO lecture, but like so many things at University, time was short and there wasn't an opportunity to study the concepts in more detail. But an interest had been kindled and I was determined to explore the technical intricacies at my leisure.

Subsequent to my graduation, I attended two short-courses. The first was presented by Cheryl, the amazingly knowledgeable managing director at Wagada, a specialist and very well-respected digital marketing company, which is also based in St. Albans. The two-hour session provided a fascinating and practical insight, which enhanced my formal lecture notes perfectly. My curiosity was stoked still further!

I am also huge fan of Treehouse, a niche online training provider that had also been recommended to me shortly after my degree programme finished. Their SEO course became my second port of call and again I can only recommend the experience to anybody with a similar burning desire to find out more. It was packed full of essential information and useful insights.

But where to next? My appetite for all things digital knew no bounds.

After some searching around on the internet, I came across a book called “How to get to the top of Google” by Tim Cameron-Kitchen and Exposure Ninja, which is his Nottingham based Digital Marketing Agency.  The book proved to be an excellent purchase, to an extent that I thought I would share my thoughts with you here.

The first thing to say is that it is very readable and if you are not particularly technical, you shouldn’t be put off. It’s packed full of straightforward tips and strategies and although the focus is Google, the lessons learned apply equally well to other search engines. The book is structured into four sections and the first looks at how Google actually works. It provides all the fundamental information a novice digital marketeer could ever wish to know. Of course, Google is renowned for the accuracy of its search engine results and the sophistication of its magical and ever evolving algorithm. How do they always seem to know exactly what we’re looking for? The author provides some interesting insights!

The second section looks at how your website can be optimised to encourage Google to give you a better ranking. The author is confident that the techniques he describes in this part of the book will do just that as his company have implemented them many times before. He correctly stresses that the whole point of any website is to generate business, acquire new leads or attract new readers and these ambitions should not be compromised just to improve your search engine ranking. But to my mind, the extensive list of techniques is incredibly sensible and the two are not mutually exclusive. Some of the ideas will directly benefit the user experience enjoyed by the visitors to your websites. Others are more technical and relate to the operation of your website. The remainder are simple, but useful suggestions on how to approach certain issues that you are likely to come across at some point in your digital marketing career.  I particularly enjoyed this section of the book since it offered practical advice in a particularly engaging manner.

The third section deals with the promotional aspects of your website. How can you attract more visitors to it? This section struck many a chord with me since it involves the regular thought process of engaging more generally with the digital world in order to secure links back to your website. In the crudest possible of terms, backlinks demonstrate popularity and authority, and these are important battles to win if you are going to improve your ranking and drive more traffic to your website. Again,  a very informative and thought provoking section.

To a certain extent, the last section covered many of the topics that had previously been discussed as it took the reader through the process of setting out their own SEO strategy and understanding the progress being achieved.

Overall an excellent read and a book that I wholeheartedly recommend. It will retain a rightful place on the bookshelf and since search engine optimisation is an ever-evolving subject, you can also register for lifetime updates.

As you may have gathered, I’ve now caught the entire digital marketing bug and have been recently looking at other books that I can invest in. At University, our core reading for the “Computers in Business” module was the Dave Chaffey book “Digital Business and E-Commerce Management”. Earlier this year, this book was updated and rebranded to “Digital Marketing”. My copy is now awaiting me, but my initial thoughts are that it has far greater scope and will be a heavier read. It is after all, a University textbook, but I’m now looking forward to getting started.

I will keep you updated of my progress. In the meantime, here are the references:

ByTim Abbott

Policies Updated

Now that I have a few customers and the business is growing nicely though word of mouth and personal recommendations, I feel that it is now the appropriate time to formalise an updated Privacy Policy and our Terms and Conditions. A vital job to have completed.

Links to these two policies can be found in the secondary navigation under the "About" page and in the footer. For your convenience, links are also posted below.

Our Privacy Policy can be found HERE

Our Terms and Conditions can be found HERE

ByTim Abbott

Follow us on Twitter!!

After much contemplation - where am I going to get the time from? - I have finally decided to establish a Twitter account for Tiago Business Systems Ltd. Our new Twitter handle is @TiagoBusSystems.

Clearly, having an effective social media presence is very import in this day and age. I'll probably start slowly, follow all the technical experts that I love to read about and take it from there!

Hope you're able to follow us.

ByTim Abbott

Foundation Degree Completed

After two-years of intense and dedicated study, I completed my Foundation Degree in Computing Technologies in May 2018, although I have only recently received my final grade. All the hard work has certainly paid dividends as I graduated with a Distinction and believe that I was the top student in the cohort!

Although I specialised in Software Development, the course covered the full-breadth of computing topics, including modules on Databases, Web Development, Networks, Systems Analysis, Computer Systems Architecture, Computers in Business, Designing for the User Experience and Software Development. The programming content covered several different paradigms and languages. I really believe that it has given me the specialist knowledge I need to make a success of my second career as a website and software developer.

The course was run by West Herts College in collaboration with the University of Hertfordshire. It was an absolutely amazing experience and I was able to work with some incredible teachers and students alike. The memories will stay with me forever.

Further details on the course can be found here

ByTim Abbott

Silver Screen Services Ltd

My first commercial website development project started when Steve Clarke, a Director at Silver Screen Services, came to West Herts College and asked the Software Development students on the Foundation Degree programme for assistance in building a new online presence for his business. Silver Screen Services is a specialist transport operator for the media industry and Steve and his team support many well known TV and film productions. He is the go to man for transport solutions in the media business.

The process started with Steve pitching his requirements to the entire group of students just before our end of year exams. A few of us had a strong interest in web development, formed a small team and submitted the winning proposal. In that short moment, my commercial life as a website and software developer had begun! We started working on the project immediately after our exams in May 2018 and finished it a few months later. The timing was absolutely perfect for us, since we had just completed the web development module in our degree programme and were able to take all this newly acquired knowledge ino a practical, real-life project over the summer months.

In August, we met up with Steve at the College for the last time as a team and demonstrated the new website to him. He was clearly impressed with our endeavours, much to our relief!

We really enjoyed working with Steve and are grateful for the opportunity he gave us.

Clearly, he was also very pleased with his new website. He said “The guys have been brilliant! I’ve thoroughly enjoyed the process and the students have taken the project forward in the right direction, developing their skills along the way. This is the first time I’ve seen the website and I’m really impressed.”

You can read more about the collaboration here:

Steve is now a retained customer at Tiago Business Systems Ltd and I look forward to working with him again in the future.